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About Us
The Crystal Sanctuary has grown from the concept that therapists & teachers which includes the general public, should be able to easily obtain what they need to further their healing or spiritual path.
Free from jargon or spiritual confusion.
From the creation of the Crystal Sanctuary, we have offered discount and affiliate schemes to therapists, teachers and workshop promoters. As well as maintaining a competitive pricing structure to both wholesale and retail customers, always with the intention of encouraging more interest in Complementary Therapies.
The pricing structure I offer supports Therapists, Teachers and Friends of The Sanctuary.
Our affiliate discount scheme covers our specialist products, Music, Oils, Crystal Mineral Jewellery and quality Holistic Crafts. You could have a free web site to promote your skills or therapies coupled with a 10% discount on all sales through your free web site or referral link, you need only apply.
The Crystal Sanctuary are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@crystal-sanctuary.co.uk.
Our Contact details:
The Crystal Sanctuary
164 North High Street Musselburgh East Lothian EH21 6AR United Kingdom
Phone: (0)131 665 0878
Fax:
Email: info@crystal-sanctuary.co.uk
Making A Purchase
Making a Purchase On-line is quick and easy.
Please ensure that your browser security settings are set up to allowing you to
receive COOKIES. (pop up cookies info)
1, Just browse our Catalogue. Noting the express shop and sectioned areas for
detailed browsing.
2, Click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Order" and you will be asked
for a few details that we need to be able to satisfy the order.
Please take the time to read our Read our
F.A.Q.'s & Terms & Conditions and Privacy Statement pages.
If you have any difficulty in using our online shopping facility please do not hesitate in contacting us.
You may also contact our customer support line 0131 665 0878 (International +44 131 665 0878)
Visiting The Crystal Sanctuary in person.
Tea and empathy abundant and openly available, especially on asking.
If you are making a special journey please call prior to arriving to avoid disappoint.
Crystal Sanctuary Opening Times
Closed All day Tuesdays & Sundays
Weekdays: 9.30 am and 5.00 pm.
Saturday: 10.30 am 5.00 pm.
Email support requests answered by return A.S.A.P, the norm is within 24hrs.
We are on line 24/7 365 days of the year.
We accept the following payment methods:
Visa
Mastercard
Switch
Delta
Electron
Solo
Cheque
BACS Transfer via your telephone banking service, our banking details will be provided on request.
Shipping And Handling
All orders over £50 delivered within the "UK" Free of charge, except if you wish to use our courier
service - then we have a sliding scale charge based on order value or weight.
You will be advised of all sales shipping or delivery charges prior to the dispatch of your order.
Overseas Customers:
We have a sliding scale of delivery charges - these will be explained clearly either during the on-line ordering process.
Our Aim is to deliver your order by return.
We normally send your order to you within 2 business days.
International orders are generally received in less than 7 days.
All availability times are subject to change depending on the supply situation within the market place.
We cannot be solely responsible for any external delivery service problems by any of the delivery methods we use on your behalf. We now only offer the following delivery methods which offer full customer tracking.
Within the UK:
Royal Mail 1st Class Recorded
Royal Mail Special Delivery
Geopost Courier service
Within the "Mainland" EU Area:
Geopost International Courier Service
We will do everything humanly possible to resolve any and all issues quickly and respectfully.
If this fails, We will than ask the universe for help.
Delivery Schedule
Within the UK:
Royal Mail 1st Class Recorded : Minimum charge £2.50 you will be advised if delivery cost is higher or lower dependent on order weight, value, destination or the delivery method you have chosen.
Royal Mail Special Delivery : Up to date charges on request.
Geopost Courier service : Up to date charges on request.
Within the "Mainland" EU Area:
Geopost International Courier Service : Charges on presentation of order, delivery charges will be sent to you by emal prior to processing your order.
Back Orders
If your item is not in stock, we will back order for you only if you request the item to be back ordered or specially ordered dependent on the goods ordered and availability.
Please note un like other music or on-line product suppliers we do not charge you until the goods are
Actually payment processed and then packaged awaiting collection by the preferred delivery service provider.
However, we are endeavouring to ensure that only goods in stock can be ordered.
Then dispatched timely to our customers.
You will always be emailed or called with the option to cancel your order if you would rather not wait
a very short time form them to arrive.
In all situations You will not be charged until goods are ready to be dispatched.
Tax Charges
As our past and present valued customers are aware Alan due to health reasons De-registered The Crystal Sanctuary from the VAT process and system.
At present, The Crystal Sanctuary or CS-ECOM, being an internal department of the Crystal Sanctuary, are Not VAT registered, we will advise our customers both old and new, timely, when and if this situation changes in the future.
Information will be posted prominent within our own and also All the Affiliate CE-ECOM E-agency web sites, Shopping area and support information area.
Vat registered Business Traders
This present Crystal Sanctuary VAT trading status does not affect you by trading with The Crystal Sanctuary your buying power or possible savings to our VATregistered customers remain competitive.
The Affiliate and discount systems offered by The Crystal Sanctuary have maintained a competitive edge within the Health and Beauty sectors. This in relation to the many specialist products held in-stock which in some cases are difficult to source or are unavailable from other UK holistic sources at a competitive price.
Even if you are VAT registered you will still benefit from dealing with the Crystal Sanctuary both on-line or off-line.
Overseas orders are disclosed as being VAT exempt.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We know of no documented cases of credit card fraud using our Actinic empowered shopping system over the
Internet.
All credit card numbers are encrypted in the software when the order is placed using 128 bit SSL encryption.
In I.E. browsers Check that the Gold padlock is showing in your status bar as you enter the checkout \ order phase.
Your order is only decrypted after it reaches our computer.
They are not held on open public servers at any time or displayed or stored on any of our web sites or the web sites of any off our valued affiliates.
Goods will only be delivered to card holders "checkable address".
Workshop Promoters can have goods delivered directly to their workshop or pre-specified location, subject to status and prior agreements and must adhere to The Crystal Sanctuary Terms & Conditions being met in full.
Sorry but no exceptions will be made.
Guarantee
We guarantee your satisfaction.
All of our products come with a 7 day no quibble order cancelling provision.
You are responsible for payment of any postal or carriage charges to return goods to our premises.
This does not affect your statutory rights as a consumer.
Refund exemptions apply; please refer to cancellation of orders section.
If an item we have supplied is not what you ordered we will refund and replace same. Free of charge.
In the case of copyrightable material i.e. DVD's, CD's, printed reading matter or specially made or ordered goods.
Please do not open the packaging or seal as your right to return the goods under this clause will not apply.
Your Statutory Rights are not affected.
Reaching Us
If you need to reach us, please email us on info@crystal-sanctuary.co.uk, alternatively, you can call on (0)131 665 0878 (International +44 (0)131 665 0878) or write to us at 164 North High Street Musselburgh East Lothian EH21 6AR United Kingdom
Privacy Policy
The Crystal Sanctuary do not disclose buyers' information to third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
More Detailed Statement.
To ensure that your Privacy and our security needs are met, we have developed an in house solution to handling and overseeing or on-line sales provision.
CS-ECOM.com was created to ensure that our mutual Privacy & Security requirements were met and implemented professionally & timely.
"We" refers to The Crystal Sanctuary & (CS-ECOM), a facet, of The Crystal Sanctuary.
We are committed to protecting your privacy.
We do not disclose information to third parties.
We do not transfer your personal info outside the EU.
Cookies are used on this shopping site, only to keep track of the contents of your shopping cart.
Once you have selected an item and to process your order through the online shopping process.
Please see our support section for further or more detailed information.
Collection of customer information.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act.
We must collect information about you for the following reasons.
We use your personal information for four primary purposes:
1, To alert you to our products, special offers, updated information and other new services from The Crystal Sanctuary and CS-ECOM.
2, To make The Crystal Sanctuary and CS-ECOM Web site easier for you to use by not making you enter your personal information more than once.
3, To help you quickly find our products, services or information on our web sites.
4, To help us create and deliver content most relevant to you.
The Crystal Sanctuary and CS-ECOM do not sell or share personal or confidential information disclosed
to us, to anyone, which includes third party mailing lists.
However, The Crystal Sanctuary and CS-ECOM will disclose your personal information, without notice,
only if required to do so by law or in the good faith belief that such action is necessary to:
(a) Conform to the edicts of the law or comply with legal process served on The Crystal Sanctuary & CS-ECOM or its Web sites within its developmental management or control.
(b) Protect and defend the rights or property of, The Crystal Sanctuary & CS-ECOM, its customers and affiliates or its Web sites.
(c) Act in urgent circumstances to protect the personal safety of users of The Crystal Sanctuary & CS-ECOM Web sites, or the public.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us.
If you find any inaccuracies we will delete or correct it promptly.
Please refer to Thhe Crystal Sanctuary & CS-ECOM full Privacy & on-line Security Statement on our Support pages.
Returns Policy
(1)All returns must be pre-arranged and our returns policy must be complied with.
In order to comply with The Distance selling Act regulations.
You as a on-line customer must contact us within 7 days to advise us of your wish to return your order - goods.
(2) Goods being returned you must obtain a R.T.A. Number form Alan.
This can be done in the as follows:
By using the "RTA"; form on our web site.
In writing.
By Telephone: 0131 665 0878
(3) When you have received "by return" your RTA number follow the following steps.
Step 1: Package Goods in original packaging, please enclose a letter fully explaining
your reason for returning the goods or your complaint.
Step 2: Using a black marker pen please write the R.T.A. Number Clearly on the parcel.
Step 3: Please Now send the parcel to our Postal Address stated below, by
Courier
Royal Mail Recorded \ signed for delivery method "Only".
Please note no claims will be accepted or processed unless this Returns procedure is adhered to, fully.
This is for your peace of mind as well as ours.
We promise to acknowledge any complaints within 7 working days.
RTA Contact Details
Please email us on rta@crystal-sanctuary.co.uk, alternatively, you can call on 0131 665 0878 (International +44 131 665 0878)
or write to us at:
The Crystal Sanctuary
164 North High Street
Musselburgh
East Lothian
EH21 6AR
